Simply browse our luxury fragrance collection, add your desired items to the cart, and proceed to checkout. You can securely enter your shipping details and choose your preferred payment method to complete the order.

No, you can easily place an order as a guest without creating an account. However, creating an account helps you track your orders faster and stay updated on our latest launches.

An Order ID is a unique reference number generated automatically when you successfully place an order. You can use this ID to track your shipment or for any support queries.

If a desired fragrance is out of stock, it is usually restocked within one week. You can stay tuned to our website or social media for updates.

Yes, you can cancel your order for a full refund only before it is dispatched from our facility. Once dispatched, orders cannot be cancelled or modified.

We accept all major secure payment methods including Credit/Debit Cards, UPI, NetBanking, and Cash on Delivery (COD).

It is 100% secure. All online transactions are processed through highly trusted and encrypted third-party payment gateways. We do not store your credit/debit card or banking information on our servers.

Yes, Cash on Delivery (COD) is available across most PIN codes in India, excluding certain high-risk zones prone to a high rate of return (RTO).

Yes, a nominal convenience fee of ₹30 is applied to all Cash on Delivery (COD) orders.

If a COD order is dispatched and the customer refuses to accept it at the doorstep, KAVIOR reserves the right to permanently block the customer's account and disable the COD option for all future purchases.

Once your order is dispatched, you will receive a tracking link via WhatsApp, Email, and SMS. You can use this link to monitor the real-time status of your delivery.

Orders are processed and dispatched from Monday to Saturday from our Surat, Gujarat facility. Standard delivery across PAN India takes 5 to 6 business days.

While we currently do not offer a separate express shipping option, we process our orders quickly so that they reach you within the standard timeframe of 5 to 6 business days.

We offer Free Premium Delivery on all orders of ₹599 and above. For orders under ₹599, a flat shipping charge of ₹60 is applied.

Address changes are only possible before the order is dispatched. Once the parcel leaves our facility, the delivery address cannot be modified under any circumstances.

Yes, absolutely. To ensure the secure handover of your premium fragrance, all deliveries require a mandatory OTP verification at the doorstep. The parcel will not be handed over without it.

All KAVIOR products are securely packed in our premium branded boxes, safely covered in bubble wrap and a protective outer plastic layer to ensure they reach you in pristine condition.

Currently, we only ship within India. We do not offer international shipping at this moment.

Due to strict hygiene protocols and the personal care nature of perfumes, we follow a strict "No Return/No Exchange" policy for change of mind or dislike of fragrance.

In the rare event of damage or wrong item delivery, you must contact our Support Team on the very same day of delivery with a mandatory uncut unboxing video.

Yes. A clear, uncut unboxing video showing the original packaging, shipping label, and the issue is strictly mandatory. No claims will be processed without it.

Claims must be reported on the exact same day the delivery is marked successful. Late claims from the next day onwards will not be entertained.

No. Fragrance preference is highly subjective. For hygiene and safety reasons, we do not accept returns once the product is delivered and the seal is opened.

For Prepaid Orders that are returned to origin (RTO) due to an incorrect address or the customer being unreachable, a flat shipping deduction of ₹60 will be made before refunding the remaining balance. If you request re-shipping, a fee of ₹80 applies. (Note: Refusing a COD Order at the doorstep will result in an account block).

For prepaid orders, approved refunds are credited back to the original payment source within 5-7 business days.

Bank refunds are not issued for COD orders. Instead, the full approved amount will be provided as KAVIOR Store Credit (Coupon Code), valid for 1 year.

Yes, our perfumes are highly concentrated and designed to be long-lasting, typically staying on your skin and clothes for an impressive 8 to 10 hours.

Absolutely! Our fragrances are perfectly balanced and suitable for everyday wear, whether for the office, college, or daily outings.

Our perfumes are crafted using a luxurious blend of high-quality fine fragrance oils, natural extracts, and safe aromachemicals to ensure a premium scent profile and maximum longevity.

We use industry-standard, safe stabilizers to maintain the integrity and shelf-life of the fragrance, ensuring it remains fresh over time without the use of harsh chemicals.

Yes, our fragrances are crafted with high-quality ingredients. However, as personal skin sensitivities vary, we highly recommend performing a patch test on your wrist before full application.

Our website and purchasing services are intended for individuals who are 18 years of age or older.

For the best performance, spray the perfume on your pulse points (wrists, neck, and inner elbows) from a distance of 5-7 inches. Applying it on well-moisturized skin immediately after a shower helps lock in the fragrance longer. Do not rub your wrists together.

No, none of our products are tested on animals. As a brand, we have constant trust in the beauty of nature's creations, which is why all our products are clinically tested and are 100% cruelty-free.

Yes, all our products are eco-friendly. We use premium glass bottles and recyclable materials for our packaging, ensuring minimal environmental impact while delivering a luxury experience.

All our products are proudly crafted, manufactured, and dispatched directly from our facility in Surat, Gujarat.

KAVIOR is dedicated to crafting premium, long-lasting fragrances that feel luxurious yet accessible. We believe everyone deserves a high-end scent experience, which is why our products are natural, eco-friendly, highly effective, and easy on the pocket.

Yes! You can visit the "Sample Kit" section on our website. Simply select the miniature fragrances you wish to try, add them to your cart, and proceed to checkout to experience our scents before committing to a full bottle.

You can call or WhatsApp our customer support team at +91 9228232989. We will be delighted to recommend the most suitable fragrance profile for you based on your personal preferences and the occasions you are shopping for.

Absolutely. We use robust encryption and security protocols. We do not sell your personal data, nor do we store any sensitive credit/debit card information on our servers.

You can reach out to our dedicated support team via email at kaviorfragrances@gmail.com or call/WhatsApp us at +91 9228232989.

We love hearing from you! Whether you are interested in a barter or paid collaboration, please reach out to us. For the quickest response, please WhatsApp us at +91 9228232989 (First Priority). You can also drop an email at kaviorfragrances@gmail.com with your proposals.