At KAVIOR, we are committed to delivering your premium fragrances to your doorstep safely, efficiently, and securely. All orders are meticulously packed and dispatched from our primary facility in Surat, Gujarat.

Dispatch & Delivery Timeline

We partner with top-tier, trusted courier services to ensure your signature scents reach you on time.

• Dispatch Hours: Orders are processed and dispatched from Monday to Saturday.
• Delivery Timeline: Once dispatched, orders are typically delivered across PAN India within 5 to 6 business days.

Shipping Charges

We offer transparent and straightforward shipping rates for our customers:

• Orders under ₹599 incur a flat delivery charge of ₹60.
• Orders of ₹599 and above qualify for Free Premium Delivery across India.

Receiving Your Order (OTP Mandatory)

To ensure the absolute security of your premium fragrances, all our deliveries are strictly OTP-verified.

• At the time of delivery, you will receive a One Time Password (OTP) on your registered mobile number.
• You must share this valid OTP with the delivery executive to successfully receive your package.
• Under no circumstances will the parcel be handed over without the correct OTP.
• If you are unavailable, ensure your authorized receiver (family member/neighbor) has access to this OTP. KAVIOR holds no responsibility for any loss or damage once the package is successfully delivered using the verified OTP.

Address Accuracy & Failed Deliveries (RTO)

Please ensure that you provide a complete and accurate shipping address along with an active contact number.

• If a delivery fails because the customer provided an incorrect/incomplete address, or if the customer is unreachable after multiple attempts by the courier, the parcel will be Returned to Origin (RTO).
• In such cases, if the customer requests re-shipping, a flat re-shipping fee of ₹80 will be applicable.
• For prepaid orders that are RTO and subsequently cancelled by the customer, a deduction of ₹80 (towards forward and return courier charges) will be made before initiating the refund.
• Address Modification: Once an order has been dispatched from our facility, the delivery address cannot be changed or modified under any circumstances.

Defects, Shortages & Transit Damages (Strict Policy)

We take extraordinary care in packaging your products. However, if you receive a defective bottle, a damaged parcel, or find an item missing, you must adhere to the following strict guidelines:

• Same-Day Reporting: You must report the issue to our Support Team on the very same day of delivery.
• No Late Claims: KAVIOR will strictly not entertain or accept any complaints regarding defects, damages, or missing items from the next day onwards.
• Mandatory Evidence: A clear, uncut unboxing video of the sealed package is mandatory to process any claims. Claims submitted without a valid unboxing video will be immediately rejected.

Unforeseen Delays

While we strive to meet our 5-6 days delivery timeline, KAVIOR is not legally liable for delays caused by unforeseen circumstances such as natural calamities, extreme weather conditions, nationwide strikes, or courier network disruptions.

For any shipping-related inquiries or to raise a same-day claim, please reach out to our dedicated support team at kaviorfragrances@gmail.com or call us at 9228232989. We are always here to assist you!